Refund Policy

1. Currency and Account for Refunds: Refunds will be issued in the same currency and to the same account or credit card from which the funds were originally deposited. If a client fails to provide the required bank details for a bank transfer refund within 5 working days, the Company can cancel the refund request. The required official document from the client’s bank must include:

   • IBAN/account number
   • SWIFT/BIC
   • Routing number (if applicable)
   • Customer name
   • Bank name and address

2. Fees on Transactions: The Company may impose a commission on deposits to trading accounts and refunds, which includes electronic transfer costs. Fees will range from €25 to €50 for each bank transfer, and these fees will be deducted from the total transfer amount.

3. Submission of Refund Requests: All refund requests must be submitted via the Company’s website; requests submitted through other means will not be processed.

4. Processing Time for Refunds: Upon a valid refund request, the Company will transfer the requested amount (minus any transfer costs) within seven (7) working days after confirming that the client meets the Margin requirements set by the Company.

5. Conditions for Cancelling Refund Requests: The Company may cancel a refund request at its discretion if:

   • The remaining balance after repayment is insufficient to cover open transactions on the trading account.
   • The customer is not verified by the Company. Verification requires submission of complete KYC documents, including:
     • Identity card
     • Proof of address
     • Proof of payment (front copy of the card showing the last 4 digits, expiry date, and cardholder’s name; back copy showing the last 4 digits and signature)
   • The customer has not provided written and signed deposit statements for each deposit transaction, if applicable, and the related bonus plan/agreement.
   • Required signed documents are not submitted within 5 working days.

6. Exceptional Circumstances for Refunds: In special cases, refunds may be issued to the original card if:

   • The customer has not been verified within 14 working days of a card transaction.
   • The Company identifies a transaction made by a third party.
   • The Company finds that the customer is violating the Accepted Customer agreement.

7. Commission on Card Refunds: The Company does not charge any commission on card refunds.

Important Notes

• Ensure all documentation is accurate and submitted on time to avoid cancellation of refund requests.
• Always initiate refund requests